Find your product first, then tell us why it is being returned.
Returning as
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My Returns
Track the progress of returns raised against your account.
1. Find product
2. Return details
3. Add another?
4. Review
5. RMA created
What product are you returning?
Enter a product name or code.
Confirm the exact version before continuing.
Why are you returning this item?
Please select one option before continuing.
REQUIRED
Warranty Investigation
Unused Item / Credit Return
Incorrect Item Supplied
Damaged
Incorrectly Ordered
Other
Back to Base Warranty The product must be returned to BFT for inspection and testing before warranty can be confirmed. The issue of an RMA authorises the return only and does not confirm warranty acceptance.
I understand this warranty process.
Item added
Do you have another item to return?
You can add several products under the same RMA.
Review your return
Forgot something? You can go back and edit the last item or add another product before submitting.
Please check each product, variant, quantity and return reason before submitting.
I have read and accept the BFT Returns & Warranty Terms & Conditions.
Return registered
Your RMA has been created
Please print the return sheet and include it inside the parcel.
The issue of this RMA authorises the return only. It does not confirm acceptance of a warranty claim.
Goods Return / RMA
Date:
Customer Details
Sage Customer Code
Status
Awaiting Goods
Item
Product / SKU
Variant
Qty
Serial
Return Reason
Fault / Details
Return Instructions
Include this sheet inside the parcel and clearly mark the RMA number on the outside of the package.
The issue of an RMA authorises the return only and does not confirm acceptance of a warranty claim.
